Thank you for informing JAMS concerning your absence!
Please note our ABSENCE Terms and Conditions
4. Absences
4a. Individual lessons –
4.a.i. Where less than 24-hours’ notice is given for missing a lesson no catch-up lesson or credit will be given. This lesson is considered forfeited.
4.a.ii. Where at least 24-hours’ notice of the intended absence is given, this is deemed an “explained absence.”
4.a.iii. Your or your child’s JAMS tutor will arrange replacement/catch-up lessons for up to 3 lessons per 6-month lesson cycle for explained absences with you at a mutually agreeable time. This often happens in the form of extra minutes that equate to the length of your missed lesson in your next lesson or two lessons, or if this isn’t possible with the tutor’s schedule, they will choose a day to provide this lesson.
4.a.iv. JAMS tutors are trained to go above and beyond to help work these replacement/catch-up lesson timings out with you, however If you decide that you would prefer to not have this, this lesson is considered forfeited.
Please note the onus is on the caregiver/parent to jointly work with their tutor to find a mutually beneficial time.
4.a.vi. It is only by managerial discretion that customer credit is placed on a pupils account to the value of a missed lesson. Customer credit is not transferable for money but will be used at the earliest convenience - usually the next lesson cycle